Hand-holding
Hand-holding is the part of a project area where a consultant makes the end users comfortable using the software. Though you may have created best of documentation and training materials, a user may still need initial guidance and comfort.
An analogy to make this understandable can be of driving a car. Say you haven't driven a car and have decided you want to commute to your office by a car. You decide to buy a car. When you buy a car, the car manufacturer gives you its manual. You can also search internet for learning videos. All of these can help you get over the initial jitters of driving a car. But are these good enough for you to get on the road and drive like an expert. The answer is an obvious NO.
You need initial hand-holding to get over the nuances of driving a car. Firstly, you need to get hang of all the controls. You need to get hang of the judgement of using steering wheel. The same goes with adjusting mirrors for optimum view. Depending on transmission, whether it...
