Summary
In this chapter, we looked at two FreeSWITCH mainstays for interacting with callers:
- The "phrase:" construct, which allows you to concatenate pre-recorded sound bites to build meaningful and dynamic sentences, in real time
- The "ivr" dialplan application and XML "menu" construct, which allow for easy deployment of Automatic Attendant and Interactive Voice Response systems without programming
In the next chapter, we'll look at how to use Lua scripting to bring the interaction with the caller (and the call itself) to new, incredible heights.