Chapter 13. Ticket Management – Advanced CRUD
Our application has to meet real-time business cases, such as Ticket management. This chapter will review most of the topics covered in the book's previous chapters.
In this chapter, we will create a real-time scenario and implement the business requirements for our scenario—Ticket management by the user, customer service representative (CSR), and admin.
Our final chapter includes the following topics:
- Creating a ticket by customer
- Updating the ticket by customer, CSR, and admin
- Deleting the ticket by customer
- CSR/admin deletes multiple tickets