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Building RESTful Web Services with Spring 5

You're reading from   Building RESTful Web Services with Spring 5 Leverage the power of Spring 5.0, Java SE 9, and Spring Boot 2.0

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Product type Paperback
Published in Jan 2018
Publisher Packt
ISBN-13 9781788475891
Length 228 pages
Edition 2nd Edition
Languages
Tools
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Authors (2):
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Raja CSP Raman Raja CSP Raman
Author Profile Icon Raja CSP Raman
Raja CSP Raman
 Dewailly Dewailly
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Dewailly
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Toc

Table of Contents (21) Chapters Close

Title Page
Copyright and Credits
Dedication
Packt Upsell
Contributors
Preface
1. A Few Basics FREE CHAPTER 2. Building RESTful Web Services in Spring 5 with Maven 3. Flux and Mono (Reactor Support) in Spring 4. CRUD Operations in Spring REST 5. CRUD Operations in Plain REST (Without Reactive) and File Upload 6. Spring Security and JWT (JSON Web Token) 7. Testing RESTful Web Services 8. Performance 9. AOP and Logger Controls 10. Building a REST Client and Error Handling 11. Scaling 12. Microservice Basics 13. Ticket Management – Advanced CRUD 1. Other Books You May Enjoy Index

Ticket management using CRUD operations


Before moving on to the Ticket Management System, we will cover business requirements.

Let's say we have a banking web application that can be used by our customers, Peter and Kevin, and we have Sammy, our admin, and Chloe, the CSR, to help in case of any application issues.

Peter and Kevin are facing some problems in the payment process. When they try to click on the payment transaction submit button, it's not working. Also, the transaction view is in a web page. So our users (Peter and Kevin) will create a ticket to share their problem.

Once the ticket is created, it can be updated by customer/CSR/admin. Also, a customer can delete their own ticket. While updating, anyone can change the severity; however, only CSR and admin can change the status, as the ticket's status is related to official activities.

Customers can view their tickets in total or as a single ticket, but they can delete only one ticket at a time. The Multi-delete option is available...

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