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User Experience Mapping

You're reading from User Experience Mapping Enhance UX with User Story Map, Journey Map and Diagrams

Product type Paperback

Published in May 2017

Publisher

ISBN-13 9781787123502

Length 352 pages

Edition 1st Edition

Concepts

User Experience

Author (1):

Szabo

View More author details

Table of Contents (20) Chapters

Title Page

Credits

About the Author

About the Reviewer

www.PacktPub.com

Customer Feedback

Dedication

Preface

1. How Will UX Mapping Change Your (Users) Life? FREE CHAPTER

2. User Story Map - Requirements by Collaboration and Sticky Notes

3. Journey Map - Understand Your Users

4. Wireflows - Plan Your Product

5. Remote and Lab Tests for Map Creation

6. Solution Mapping Based on User Insights

7. Mental Model Map - A Diagram of the Perceived Reality

8. Behavioral Change Map - The Action Plan of Persuasion

9. The 4D UX Map - Putting It All Together

10. Ecosystem Maps - A Holistic Overview

11. Kaizen Mapping - UX Maps in Agile Product Management

12. References

Mental model snippets

Mental model snippets are relevant and frequent thoughts from the users, present at each milestone. I usually emphasize the most common thoughts in comic-book style thought-bubbles to create a clear division between the upper part of the map and the mental model snippets. If you are creating a digital-only map, you can even link video snippets to quotes.The aim of the mental model snippets is not to create or replace a mental model map. Instead, they provide a glimpse into the contents of a mental model map. They attract the viewers' attention to behaviors and can link the mental model map to the 4D UX Map.

Even if you don't have a mental model map, you can use quotes from any user experience test.

Ratings

The optional bottom part of my 4D UX Maps is dedicated to ratings. As we have seen in the previous chapter, there are many enablers for a behavior. In Chapter 6, Solution mapping based on user insights, we introduced the two basic elements that need to converge at the...

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Authors (1)

Szabo

Szabo

Peter W. Szabo is one of the world's leading user experience consultants, the principal of the farZenith.com agency. He is a frequent conference speaker, workshop host, and user centricity evangelist. His UX blog, Kaizen-UX.com, gained its popularity for UX management articles and novel user experience approach. He used to be a senior manager leading the UX team at the world's biggest online gambling corporation, Amaya Inc. (known for brands such as PokerStars, BetStars or FullTilt). As UX Director at WhatUsersDo (Europe's largest remote testing platform), he contributed to the widespread acceptance of remote research in the UX industry. Outside of the UX world, he is the proud father of Maya and Magor. He enjoys reading, writing, and playing games (not just computer ones). He is a cat person. Ok, that's an understatement, he is simply crazy for cats.

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