Qualitative metrics
In this section, we'll look at measurements that track sentiments.
Defining what success looks like
When working out what to measure, one of the simplest things our team can do is define what success will look like. In doing this, we will identify measurements that we can use to tell us if our team is on the road to a successful outcome.
In this section, we'll look at an activity you can run with your team to help them define success.
Defining our success
In Chapter 5, Bootstrap Teams with Liftoffs, we discussed defining success using an activity called Success Sliders.
In the Success Sliders activity, we asked the team to consider seven different sliders which represent different facets of success: Customer Satisfaction, Team Satisfaction, Deliver Value, Deliver on Time, Deliver on Budget, Deliver All Defined Scope, and Meet Quality Requirements.
These particular characteristics focus on delivery in a project setting. In a long-lived product environment with iterative/incremental...
