Chapter 11. Workflow Development

We have learned many different features of the ServiceNow platform so far, including user administration, data dictionary, application scopes, modules, home page customization, reporting, events, and notifications, and have also written client-side and server-side code, including client scripts, business rules, script includes, script actions, and UI macros and UI pages using Jelly. The ServiceNow platform offers many such features and functionalities to administrators and developers to automate and extend the platform. Another such feature is workflows. Using workflows, developers can automate the platform visually without having to write much code.

The ServiceNow platform offers a web-based visual workflow designer known as workflow editor. A workflow is made up of activities and always consists of a Begin activity and an End activity that mark the start and end of the workflow. Workflow editor can be used to design, modify, and validate the workflows. Each...