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Mastering Zendesk

You're reading from   Mastering Zendesk Master the art of providing effective IT services to your customers by leveraging Zendesk

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Product type Paperback
Published in Jan 2017
Publisher Packt
ISBN-13 9781786461049
Length 412 pages
Edition 1st Edition
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Author (1):
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Cedric F. Jacob Cedric F. Jacob
Author Profile Icon Cedric F. Jacob
Cedric F. Jacob
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Toc

Security settings and best practice


Security is not just a matter of creating a secure system. As long as we, as human beings, have to access and use this system, it becomes our job to uphold security standards as part of our daily routines.

Companies spend millions of dollars on firewalls, encryption and secure access devices, and it's money wasted, because none of these measures address the weakest link in the security chain. - Kevin Mitnick

This does not mean that we should not invest some initial effort in planning and implementing security measurements. It means that security policies, which affect our daily work, should be implemented and upheld as well.

Let's start by looking at the most obvious window of vulnerability–our access security.

Access security

Most likely, agents will log in to Zendesk on a daily basis. It makes sense to review our options and to make this process as secure as possible.

The same goes for our end users. If your Zendesk environment requires end users to log...

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