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Mastering Salesforce CRM Administration

You're reading from   Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

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Product type Paperback
Published in Mar 2017
Publisher
ISBN-13 9781786463180
Length 412 pages
Edition 1st Edition
Concepts
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Author (1):
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 Gupta Gupta
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Gupta
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Toc

Table of Contents (20) Chapters Close

Mastering Salesforce CRM Administration
Credits
Foreword
About the Author
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface
1. A Deep Dive into the Salesforce Lightning Experience FREE CHAPTER 2. Security Settings in Salesforce 3. Territory Management 4. Extending Salesforce with Custom Objects and Applications 5. Getting More Value from Sales Cloud 6. Increasing Service Agent Productivity by Using Service Cloud 7. Optimizing Business Processes with Visual Workflow and Approval Processes 8. Automating Complex Business Processes 9. Analyzing Productivity with Reports and Dashboards 10. E-mail and Mobile Administration 11. Different Ways of Deploying an Application between Environments 12. Basics of Apex and Visualforce Page

Test your knowledge


Q1. Who are the two types of users that can grant sharing privileges on a given record?

  1. Record Owner

  2. Group Members

  3. Queue Members

  4. Anyone higher in the role hierarchy

Q2. Which of the following tools assists in auditing EXCEPT?

  1. Reports

  2. Field history

  3. Page layout

  4. Setup Audit Trail

Q3. How many days of audit history can you download?

  1. 20

  2. 90

  3. 180

  4. 365

Q4. When creating a sharing rule, you can share the data with which of the following entities?

  1. Public groups

  2. Users

  3. Roles

  4. Roles and subordinates

  5. Queues

Q5. What settings can you configure on a profile?

  1. Revoke sharing permissions

  2. Enable record types

  3. Enable read, create, edit, and delete on objects

  4. Specify language

Q6. An organization wants to create a field to store manager data on the user object. What type of relationship should be used?

  1. Master-detail

  2. Hierarchical

  3. Lookup

  4. Many-to-many

Q7. Which of the following is true about a junction object?

  1. A custom object that has two master-detail relationships

  2. A custom object that has two lookup relationships

  3. A standard object...

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