URLs in the service portal
Many widgets dynamically pull information from the portal URL. There is a generalized standard for URI parameter names, though you can change some of them depending on your needs. However, you cannot change the parameters that OOB (Out of the box / system default) widgets use without creating custom variations of those widgets.
The most common parameters used in service portal URIs are:
id: The ID of the portal pagetable: The table related to what's being displayed. For example, the form page accepts asys_idand table, which translates to a specific record.sys_id: Thesys_idof a specific record.view: Which view (such as a form view) to display
Example: https://<instance>.service-now.com/sp?
id
=form&
table
=incident&
sys_id
=<sys_id>&
view
=sp
This link points to the portal with the URL suffix sp. Within that service portal it points to the form page, and loads a record on the incident table with the specified sys_id, and the service...
