Measuring the accuracy of Sales Cloud Einstein
If we recall from Chapter 2, Role of AI in CRM and Cloud Applications, Sales Cloud Einstein currently provides the features listed in the following table:
Feature | Description |
Einstein Lead Scoring | This is the Automated Lead Scoring for leads to help drive the Smart Lead Conversion Plan |
Einstein Account Insights | This helps the sales representatives and the Sales team by providing key business development information about the account and showing the key moments |
Einstein Opportunity Insights | The sales representatives get recommendations and predictions about which opportunities are likely to be won, and get notifications when the key stage in a deal is reached |
Einstein Automated Activity Capture | This allows the Sales representatives to connect Salesforce to their Gmail or Outlook email and calendar, and Einstein automatically logs all the activities related to Salesforce data |
Einstein Automated Contacts | With automated contacts, Einstein automatically scans... |